FAQs

What types of vehicles do you service?

We specialise in European vehicles, including Audi, BMW, Mercedes-Benz, Volkswagen, Volvo, Porsche, and Land Rover. However, we also service a wide range of other makes and models - just ask.

Do I need to book an appointment?

Yes, we recommend making a booking to ensure availability and minimise wait times. You can call us directly or use our online booking form.

Can you perform logbook servicing without voiding my warranty?

Absolutely. We use manufacturer-approved parts and follow factory service schedules to maintain your new car warranty.

Do you provide a diagnostic service for warning lights and electrical issues?

Yes. We use advanced diagnostic tools to accurately identify and resolve engine faults, warning lights, electrical issues, and more.

What is ECU remapping, and do you offer it?

ECU remapping is the process of optimising your vehicle’s engine control unit for improved performance or efficiency. Yes, we offer custom ECU remaps tailored to your vehicle and goals.

How long will my service take?

Service times vary depending on the job. Minor servicing generally takes 1–2 hours, while major repairs or upgrades may take longer. We’ll keep you informed every step of the way.

Do you offer a loan car or pick-up and drop-off service?

Loan vehicles may be available by request, and we offer local pick-up and drop-off for your convenience. Contact us to confirm availability.

What payment methods do you accept?

We accept EFTPOS, credit cards, bank transfers, and cash. Invoices can be paid in person or online.

Do you provide warranty on repairs?

Yes. We offer warranty on all parts and labour. If there’s ever an issue with the work we’ve done, we’ll make it right.

Can I bring my own parts?

We prefer to supply parts ourselves to ensure quality and warranty coverage, but we’re happy to discuss your specific request.