Privacy Policy

A white Audi sedan parked on the sidewalk in front of a brick building with storefronts, including a finance check store, and people walking and sitting nearby.

Last updated: 01/08/2025

EU Auto is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website, services, or staff.

 

1. Information We Collect

We may collect the following types of personal information:

  • Contact details – such as your name, phone number, email address, and residential address

  • Vehicle information – including registration number, make, model, VIN, and service history

  • Booking information – service type, preferred date and time, and other job details

  • Payment information – including payment method and transaction history (note: we do not store full credit card details)

  • Website data – IP address, browser type, pages visited, and other analytical data through cookies and similar technologies

 

2. How We Use Your Information

We collect your information to:

  • Schedule and manage service bookings

  • Diagnose, repair, and maintain your vehicle

  • Send service updates, reminders, and follow-ups

  • Provide quotes, invoices, and receipts

  • Respond to enquiries or feedback

  • Improve our website and services through analytics

  • Comply with legal obligations

 

3. How We Store and Protect Your Data

  • Personal data is stored securely in our systems and only accessible by authorised staff.

  • We take reasonable precautions to protect your data from misuse, loss, unauthorised access, and disclosure.

  • In some cases, we may store data with trusted third-party providers who are bound by confidentiality and data protection obligations.

 

4. Sharing Your Information

We may share your information with:

  • Third-party service providers (e.g., parts suppliers, diagnostic software providers) to complete your service

  • Payment processors for secure transaction handling

  • Government authorities or insurers where legally required or authorised

  • Our marketing partners, with your consent, to send you updates or offers (you can opt out at any time)

We do not sell or rent your personal data to third parties.

 

5. Accessing and Updating Your Information

You may:

  • Request a copy of the personal information we hold about you

  • Ask for your details to be updated, corrected, or deleted

  • Withdraw your consent for marketing communications at any time

To do so, please contact us using the details below.

 

6. Cookies and Website Analytics

We use cookies to improve user experience and monitor website performance. Cookies help us understand how visitors use our site so we can improve its content and functionality.

You can manage or disable cookies in your browser settings, though this may affect site functionality.

 

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with an updated effective date. Continued use of our services implies your acceptance of any revised terms.

 

8. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:

EU Auto
info@euauto.com.au